Creating a new password

You must have an alternate email address on file with the Office of Admissions and Records. 

To verify your alternate email address:

• New Students - Your alternate email address will be printed on your acceptance letter.
• Current Students - Your alternate email address will be printed on your class schedule.
• Online Students - Contact the eLearning Office in Cartwright Hall

If you are unable to locate either of these or the alternate email address listed is incorrect, please contact the Office of Admissions and Records in Ramsey Hall or the Student Help Desk in the Haney Student Union for additional assistance.

Online students should contact the eLearning Office in Cartwright Hall.

Once you have verified your alternate email address, simply click the "Create a New Password" link at the bottom of the sign in dialog. If you have recently added an alternate email address, please wait at least twenty (20) minutes for the new email to sync across directory servers.

On the screen that appears, enter your Northeast Email Address and click Submit. You will receive an error message if you do not have an alternate email address on file.  Alternatively, you can choose to answer your security questions if you have previously set those up.  Simply, enter your Northeast Email Address and click the 'Recover with Security Questions" radio button.

You will receive an email with password reset instructions at the alternate address email address you have on file with the college.

Passwords can only be reset using the process above.  If you do not have an alternate email address on file, you can add one by contacting the Office of Admissions and Records or the Student Help Desk.

Online Students should contact the eLearning Office for additional assistance.